Hamdan bin Mohammed: Our responsibility is to serve the people


What we have achieved in the field of government services is the beginning of a new start

His Highness Sheikh Hamdan bin Mohammed bin Rashid Al Maktoum, Crown Prince of Dubai and Chairman of the Executive Council, stressed that improving the journey of customers and creating an exceptional experience for them is one of the main axes on which the methodology of work in the Dubai government is based, embodying the vision of His Highness Sheikh Mohammed bin Rashid Al Maktoum. Vice President and Prime Minister of the UAE and Ruler of Dubai, may God protect him, aiming to achieve the highest levels of performance in providing government services, effectively, efficiently and with high quality. Dubai in this field.

His Highness, the Crown Prince of Dubai, said: "I reviewed all the results and initiatives that have been worked on by government agencies to improve government services in the emirate within the "Dubai Model Center", which was achieved as a result of continuous efforts by government agencies that contributed to strengthening the position of the Dubai government among the ranks of cities. The most pioneering in the field of services We affirm that the ceiling of our ambitions is unlimited and we continue to achieve more Our achievements are our beginning and the cornerstone on which we will build Today we announce a new start in the field of government services through "Services 360", a continuous development without an end line with the participation of the authorities government and community members.

His Highness stressed: The vision that was launched is the new work agenda in the Emirate of Dubai and an integrated and unified framework to double and follow up efforts to improve, reach and maintain the summit, and this will only be achieved by establishing the principle of teamwork in the Dubai government to improve government services. And all Dubai government services will be: integrated, smooth, customized, and proactive.

We are all responsible for developing exceptional services and delighting Dubai government customers. Our goal is to serve people first and foremost. This came during His Highness' launch of the "360 Services" vision, a new perspective and a roadmap for the future of services in the emirate, in addition to the adoption of a number of government initiatives supporting the realization of this vision, in the presence of His Excellency Abdullah Al Basti, Secretary-General of the Executive Council of Dubai, and Iman Al Suwaidi, Senior Director of the Center The Dubai Model of the General Secretariat of the Executive Council, and the Dubai Model Center team.

360 Services:

The new vision aims to work on government services in the emirate in an integrated manner, so that government services provided in the Emirate of Dubai are redesigned so that they are based on integration between the authorities and are linked to the most important journeys of the customer’s life such as family formation, transportation, housing or starting a business and others, in order to move to the concept of integrated services All services will be worked on based on four main features: Integrated services: so that services are provided through one point of contact and one destination, regardless of the number of service providers to ensure the best for its customers always and meet their needs, and seamless services: ensuring that the customer receives the service in a coherent and easy way Fast, proactive services: provided without the customer requesting the service, and customized services: based on a scientific and accurate understanding of the behaviors of customer segments with added value. With the aim of creating a global model for providing government services and actively contributing to achieving the strategic directions of the Emirate and achieving happiness for all.